Category: Uncategorized

  • A calmer website launch starts with a checklist

    A calmer website launch starts with a checklist

    Launch day is a poor time to rely on memory. Even a small website has plenty of details to check: page titles, contact links, images, redirects, and the pages that should stay unpublished.

    Prepare the checklist while the site is being built. Group the work into content, functionality, and launch settings. Give each item an owner so it is clear who will confirm it is ready.

    Review the final content in the browser rather than only in a document. Click the email addresses, check the navigation, and read the most important pages on a phone. If a page has been renamed, confirm that old links still lead somewhere useful.

    After publishing, repeat the critical checks on the live address. Confirm that the right pages are visible, the contact routes work, and no temporary notices remain. Keep a short record of anything that needs a follow-up so it does not disappear into a message thread.

  • What a useful service page needs

    What a useful service page needs

    A visitor arriving on a service page usually wants to know three things: can you help with their problem, what does the work involve, and what should they do next? A long introduction about your business can get in the way of those answers.

    Start by naming the problem in words your customers use. Then describe the work you do, what is included, and anything they will need to provide. A short list of deliverables is often more useful than another paragraph about quality.

    Be specific about the next step. If the reader should request a quote, explain what information to send. If an initial conversation is needed, say what you will cover. This helps people arrive with a better brief.

    Finally, read the page on a phone. Check that the main point is easy to find and that the contact link is within reach. Useful content should help a visitor take the next step without having to hunt for it.

  • Build for the person who updates the site

    Build for the person who updates the site

    A finished page can look excellent and still be frustrating to maintain. The heading might be hidden inside a large text field, an image might need an exact crop, or a simple change might require someone to ask the developer.

    Before building a page, think about what will change most often. Service descriptions, team details, opening hours, and calls to action deserve a simple editing path. Fields should have names that make sense to the person using them.

    Keep the choices useful. A small set of page sections can give a team room to publish without asking them to make every design decision again. Image guidance and short examples can prevent avoidable mistakes.

    During handover, ask someone from the team to make a real update while you watch. Their questions will show you where the editing experience needs more work. That is a better test than walking through the controls yourself.

  • Check the whole journey, not just the homepage

    Check the whole journey, not just the homepage

    It is easy to spend most of a review on the homepage. It is the page everyone knows, and it usually gets the most design attention. But a visitor may arrive through an article, a service page, or a search result instead.

    Choose a few common journeys and follow them from start to finish. Open a service page, find the supporting information, and use the contact link. Read an article, check its related links, and see whether the next step is clear.

    Repeat those journeys on a phone. Look for headings that wrap awkwardly, buttons that are difficult to reach, and content that depends on hovering. Check error pages too, because a mistyped address should still help someone find their way.

    Write findings as specific actions. Name the page, describe what happened, and explain the effect on the visitor. A short list of reproducible issues is easier to work through than a broad statement that the site needs improvement.